Terms of service

Terms of Service

Welcome to The Dog Travel Co. By accessing our website or purchasing from us, you agree to these Terms of Service.

1. Store information
The Dog Travel Co. operates this online store through Shopify and sells dog travel accessories to customers in Australia.

2. Products and pricing
We aim to ensure product descriptions, images, prices and availability are accurate. Colours and appearance may vary slightly depending on your device or screen. Prices are shown in Australian dollars unless otherwise stated.

3. Orders
Placing an order does not guarantee acceptance. We may cancel or refuse an order where reasonably necessary, including where a product is unavailable, pricing information is clearly incorrect, payment cannot be processed, or we reasonably suspect fraud.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

4. Payment
Payment must be completed using the payment methods made available at checkout. Your order may not be processed until payment has been successfully authorised.

5. Shipping and delivery
Shipping times are estimates and may occasionally be affected by circumstances outside our reasonable control. Please refer to our Shipping Policy for current shipping rates, estimated delivery times and other delivery information.

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us as soon as possible if you notice an error in your shipping details.

6. Returns, refunds and consumer guarantees
Returns and refunds are handled in accordance with our Refund Policy and applicable Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded or restricted under the Australian Consumer Law. Consumer guarantees apply automatically to eligible purchases and cannot be removed by store terms.

7. Website use
You must not misuse our website, attempt to interfere with its operation, use it for unlawful purposes, or infringe the rights of The Dog Travel Co. or any third party.

8. Intellectual property
Unless otherwise stated, website content including branding, text, graphics and original materials is owned by or licensed to The Dog Travel Co. and must not be reproduced commercially without permission.

9. Third-party services and links
Our store may use third-party services, including Shopify and payment, shipping or marketing providers. Third-party websites and services may have their own terms and privacy policies.

10. Liability
To the extent permitted by law, The Dog Travel Co. is not responsible for losses caused by matters outside our reasonable control. Nothing in this section limits any rights or remedies available under the Australian Consumer Law or any other law that cannot legally be excluded.

11. Changes to these terms
We may update these Terms of Service from time to time. The current version will be published on this website.

12. Governing law
These Terms are governed by the laws applicable in New South Wales, Australia, subject to any mandatory consumer protections that apply.

13. Contact
For questions about these Terms, contact us at hello@thedogtravelco.store